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Title:  Aftersales Lead Engineer

Location: 

Norwich, NFK, GB

Department:  Aftersales
Date:  09-Nov-2020
Description: 

To provide all required aftersales  input & development for future vehicle programmes, ensuring that all aftersales functions and opportunities are appropriately considered. The role will be key liason between Engineering and ASO.

 

  • Act as main point of contact between Aftersales (ASO) and Engineering, Design.& Production.
  • Attend all applicable scheduled meetings and product gateways for new model introduction, representing ASO.
  • Feedback, escalate and help plan for those issues that demand ASO intervention and action.
  • Identify and establish ASO actions in support of new model introduction.
  • Liaise with the relevant in house departments as and when required to deliver ASO readiness requirements e.g. serviceability/repair/cost of ownership, parts supply & logistics etc.
  • Identify accessory oportunities and assist with their development/introduction to market.
  • Generate and report on progress and readiness on a regular basis to senior management.
  • Liaise and assist with all aspects of Technical Training, Technical Publications and Field Service Engineer preparations in readiness of new product launch.
  • Identify and generate requirements for service parts, spare parts product structure and precurement of said parts for ASO stock in readiness for new product launch, including verification of supplier contracts and assured supply, post series production.

 

Essentials:

 

  • A'-level standard education, with additional relevant vocational qualifictions
  • Vehicle Production Engineering  OEM After-sales experience
  • PC literate, numeric, accurate and thorough, able to balance priorities, Identify opportunities.
  • Experience in volume production of global market vehicles

 

Please note - this role will be based in either the UK or China