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Title:  Technical Programme Manager

Location: 

Hethel, Norfolk, GB

Department:  Network Development
Date:  04-May-2021
Description: 

The role of the Technical Programme Manager is to facilitate the delivery of the Lotus Retail Academy strategy, through the design and delivery of the technical accreditation programme for our global dealership network.

 

This new position offers the opportunity to work alongside the Head of Retail Academy to design and deliver a brand-new technician accreditation programme across both the technical functions of the network.

 

It is an exciting time at Group Lotus as we are on a journey which will see the launch of several new products and huge growth of the network. The post holder will work to understand technical skills and knowledge gaps to be addressed by the programme to deliver the aspirational growth and technical change for the Group Lotus global network whilst ensuring that customers are placed at the heart of everything we do.

 

The post holder will be comfortable with the full end-to-end process and responsible for creating engaging and effective programmes.

 

Role Objectives

 

  • To lead on the diagnosis, plan, design and deliver impactful organisation wide technical development interventions including a full end to end technical accreditation programme
  • Deliver all new technical product training as new products launch in all our markets
  • Up-skilling the network ready for the arrival of EV
  • Managing the technical development work stream to embed a lifelong learning culture across the organisation.
  • Development of high-quality technical learning solutions using various methodologies, resources, technologies and tools.
  • Data analysis and ROI of learning solutions delivered.
  • Managing external supplier relationships.
  • Driving a coaching and mentoring culture across the network.
  • Planning and delivery of the global network training plan
  • Work with the Instructional Designer to create content
  • You will work with several internal customers and SME’s spanning a broad range of departments (including but not limited to product, engineering, aftersales) in order to design content that meets the needs of our diverse dealers. This role requires the ability to use SME’s effectively to establish key learning objectives and ensure these are successfully addressed via the content and delivery method
  • You will have experience in managing delivery by a third party

 

Knowledge

 

  • Automotive experience is essential
  • OEM experience is desirable
  • Qualified within HV and EV maintenance and repair
  • Excellent understanding of vehicle maintenance, diagnostics and repair and able to deliver the skills in practice

 

Key Behaviours

 

  • You will have delivered programmes globally and have a strong awareness of the cultural diversity required when executing programmes.
  • You will understand differing global requirements within the technical automotive sector
  • Complex management of external providers efficiently and effectively, to time and to budget with clear measurable outcomes.
  • You are relentless in driving customer satisfaction
  • You are a collaborator and willing partner with other departments to break down silo’s and drive enterprise change and value.
  • You are a self-starter. You like to understand the expected outcome, get the context, and then work to get it  done.
  • You are a natural project manager - You keep all the moving pieces organized and progressing at the appropriate pace.
  • You will have experience in a similar role, be able to talk about your successes in previous programmes and understand what a 'good' looks like.

 

 

Benefits

 

  • 12.15pm finish on a Friday
  • Bupa healthcare for you and your partner and children 
  • Car scheme
  • Potential relocation package - depending on distance of relocation
  • Pension scheme
  • 25 days paid holiday + bank holidays