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Title:  Store Supervisor


Hethel, Norfolk, GB

Department:  Material Handling
Date:  30-Dec-2020




The role is to supervise the day to day activities of a team of staff in carrying out the daily Operational Logistics activities associated with supporting the various areas of the business. 


This role gives the right candidate the opportunity to develop their experiences and knowledge in Logistics in a busy factory & office environment.


Roles and responsibilities 


The Operational Logistics department is responsible for receiving goods & paperwork for Lotus Cars, Engineering & Group. 

It is responsible for the storage of all ‘non-milk run’ production parts, hazardous goods & all project parts, as well as the movement of these parts & all other arrivals from canopy to point of use/storage.

Logistics provide a linefeed service & work order picking function.

The department provides internal parcel delivery, external despatch service for Hethel based departments.

Logistics supports all Powertrain & Vehicle projects through all phases of prototype build & launch into Production by providing a part approval, tracking & supply function. The approval function also supports running changes in Production.

Logistics are responsible for the provision & management of all material handling fleet & labour. 

The department is also responsible for providing inbound transport solutions to the Material Planning department for production parts & providing despatch quotes, advice and processing for the Hethel site.

  • Supervising and the development of Operational Logistics staff (including recruitment, appraisals and training)
  • Maintenance of part records to support accurate control of inventory
  • Co-ordination of DTRS and active management of absence
  • Responding to ad hoc requests made on the department
  • Resolution of problems/concerns relating to the area of responsibility
  • The provision of adequate workwear, PPE & other expenditure within the budget set for the department.  Raising of purchase requisitions, expediting through the sign off process & monitoring of receipts
  • Representing the department at relevant meetings relating to Production, Projects or other issues affecting the department, deputising for Manager where relevant
  • Identification of concerns impacting upon Operational Logistics & involvement in the provision of a solution
  • Health & Safety of the working environment to include filling out monthly hazard reports
  • Managing the allocation of resource to ensure adequate cover for projects, daily tasks & absence at all times
  • Maintenance, review & continuous improvement of both the procedures relevant to area of responsibility & the department generally
  • Generation of KPI’s relating to performance of section
  • Participation in Supply Chain working groups designed to improve communication & working practices
  • Ensure that all activities are in line with company policies and procedures
  • Development of documented processes to cover appropriate business critical operations
  • Ensure that all staff are aware of, and operate within, Health and Safety requirements.  Use Audits to demonstrate adherence to those requirements as appropriate.
  • Ensure Inventory system records are maintained to support accurate control of inventory
  • Ensure parts are delivered in an appropriate manner, fit for use to the right place at the right time
  • Ensure staff operate the Kanban system as required and that empty containers are sent to the appropriate suppliers via the designated routes
  • Co-ordinate as required any stock audit or stocktake as required by Operations Management
  • Provide reports and created presentations as required
  • Regular reviews with internal customers to ensure service meets with expectations
  • Introduction and monitor of all 5S, continual improves and cleaning schedules for the department
  • Safe operation of Forklift and Man up Narrow Aisle, Tow Tugs, Lift Stackers and powered pallet Trucks required within the role
  • Maintenance of IFS with respect to stock control, quantity and location accuracy
  • Clear all invoice queries in a prompt and timely manner
  • Monitor and keep all service records for the Mechanical Handling Equipment (HME)
  • Working within Safety Guild lines (including the movement of Dangerous Goods)
  • Ensuring parts under query (RED LIST) is monitored and kept to a minimum and all issues are resolved in a timely manner
  • Manage parts logistics, applying JIT parts provision to manufacturing in line with Lotus production plan.
  • Manage distribution and logistics operations that support Lotus manufacturing with complex packaging and shipping customisation
  • Ensure business processes and information systems effectively support material flow


Essential criteria 


  • GCSE Maths and English (or equivalent).
  • Operating industry standard ERP/MRP systems
  • Outsourced complex distribution and logistics operations.
  • Inventory control.
  • Warehouse operations.


Desirable Criteria


  • Forklift Licence / Forklift Trainer Licence
  • Ability to communicate at all levels from senior management to production workers
  • Experience in a clerical, technical or production supervisory/team leader role within a manufacturing/logistics company.
  • Knowledge of and ability to use Lotus key software systems, IFS, MPPDM
  • Supply chain / Stores management Experience.
  • Automotive OEM experience desirable.
  • Business turn-around experience desirable
  • ERP/MRP system implementation experience desirable




  • Half day Friday
  • 25 days holiday + bank holidays
  • Bupa healthcare
  • Pension scheme
  • Bonus scheme