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Intern IT (m/f/d)

Date:  23-Jan-2023
Location: 

Raunheim, HE

Responsibilities

  • Respond to user requests for service, troubleshoot problems and help develop solutions.
  • Support PC hardware components, desktop operating system software, and application software.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
  • Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
  • Assist in improving information security policies and regulations, and participate in information security system construction and data protection.
  • Monitor backup systems and procedures to ensure data security.
  • Record activities, solutions and other responses to request for service.
  • Assist in maintaining inventory records and documentation for equipment.
  • Contribute to LTIC technical documentation and participate in policy, procedure, and standards development.
  • Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
  • Assist users in determining appropriate software solutions to meet needs.
  • Develop and provide user training for basic hardware and software use.
  • Provide backup technical support for network including router, firewall, and wireless access point.
  • Maintains open communication and positive working relationship with staff.
  • Promotion of digital experience in R&D and collaboration through automation and process optimization.
  • Other tasks assigned by line manager

Requirements

  • Student of German university or an university for applied science (Fachhochschule)  with a major in Information Technology, Computer Science or a similar related field
  • Good understanding of computer network cabling and network file and print services.
  • Proficiency in operation systems like Microsoft Windows, MacOS, and/or Linux like Ubuntu
  • Proficiency in computer applications like Microsoft Office
  • Proficiency in at least one programming language like Python, Javascript, ideally also familiar with scripting languages like Bash and/or Powershell
  • Ability to prioritize tasks and efficiently manage time. 
  • Ability to exercise good judgment and effectiveness in working with a high performing team
  • Strong oral and written communications skills, at least in English, ideally also in German. Speaking of Chinese (mandarin) will be a plus.

Additional information

  • High level of engagement to solve any issues and help others
  • Positive attitude, resolute and high drive for results
  • Flexible regarding travels, includes Lotus/Geely Headquarter, Lotus Research Institute, other Lotus/Geely Business Units and office