Intern IT (m/f/d)

Responsibilities

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
• Assist in improving information security policies and regulations, and participate in information security system construction and data protection.
• Monitor backup systems and procedures to ensure data security.
• Record activities, solutions and other responses to request for service.
• Assist in maintaining inventory records and documentation for equipment.
• Contribute to LTIC technical documentation and participate in policy, procedure, and standards development.
• Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
• Assist users in determining appropriate software solutions to meet needs.
• Develop and provide user training for basic hardware and software use.
• Provide backup technical support for network including router, firewall, and wireless access point.
• Maintains open communication and positive working relationship with staff.
• Promotion of digital experience in R&D and collaboration through automation and process optimization.
• Other tasks assigned by line manager

Requirements

• Student of German university or an university for applied science (Fachhochschule)  with a major in Information Technology, Computer Science or a similar related field
• Good understanding of computer network cabling and network file and print services.
• Proficiency in operation systems like Microsoft Windows, MacOS, and/or Linux like Ubuntu
• Proficiency in computer applications like Microsoft Office
• Proficiency in at least one programming language like Python, Javascript, ideally also familiar with scripting languages like Bash and/or Powershell
• Ability to prioritize tasks and efficiently manage time. 
• Ability to exercise good judgment and effectiveness in working with a high performing team
• Strong oral and written communications skills, at least in English, ideally also in German. Speaking of Chinese (mandarin) will be a plus.

Additional information

• High level of engagement to solve any issues and help others
• Positive attitude, resolute and high drive for results
• Flexible regarding travels, includes Lotus/Geely Headquarter, Lotus Research Institute, other Lotus/Geely Business Units and office